You may return most new, unopened items with all original tags, within 30 days of delivery for a full store credit or refund (excludes all under garments and some other products due to hygiene and safety considerations). We unfortunately cannot accept exchanges or returns for these products. We encourage you to make your selection of items carefully prior to your purchase.
For returned items the item's original packaging is not marked or used as the outer layer of packaging for transport. Please ensure you do not attach anything to the outside of the original packaging. e.g. boxes must be placed inside another box or satchel for shipping.
If the item is thought to be faulty we will assess and troubleshoot the issue with you. We may direct you to return the item, or organise a pick and delivery, to us or the manufacturer to further assess the issue. If the item is found faulty, subject to any rights you have under Australian consumer protection law, we will and at our election repair, replace, or refund the cost of the item. If the item is faulty we will then refund the cost of postage by our nominated shipping method (please retain receipts).
If the return is a result of our error (you received an incorrect or defective item, etc.) we'll also pay the return and re-delivery costs by our nominated shipping method (please retain receipts).
If an item is returned to the warehouse due to a change of mind, an incorrect address, or failure to collect an order from the post office or a courier company, we may charge a return/restocking fee. If a re-delivery is required we may charge a re-delivery fee.
You should expect to receive your refund within one week of us receiving your return, however, in many cases you will receive a refund more quickly. This time period takes into account the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request.
If you need to return an item please contact us so we can assess the issue and then we can advise you on our returns process.